Blogging for internal branding
posted on May 3, 2008
Although rarely talked about blogs are used almost as often as private internal tools as they are external marketing and PR tools. There are tens of thousands of companies who have intern blogs designed to aid those who work for the organization, ranging from sales blogging reports to HR related issues.
However I don’t necessarily want to talk about those issues today. A post over at experience matters got me talking about the practice of blogging on how it effects internal branding efforts. In this case the blog is an external marketing tool, read by the public and published by employees of the company Critical Mass.
It was mentioned that they have an editorial board as a method of generating ideas, which was met with a variety of different reactions. However it really got me thinking about the process of writing a blog by members of an organization can really make a dramatic difference in the understanding of the brand internally. The process of thinking about what is valuable to your brand enthusiasts and readers, the voice of the brand, and the message in order to produce quality and relevant blog posts is an extremely effective way to educate people on the brand itself.
In order to write an effective blog post you have to think about your readers (who are all advocates, potential customers, or interested parties in your brand) and what type of content they would find valuable. This process of discovery is very relevant to discovering what is important to your target market. What messaging and types of content is valuable to your target market, online and offline. How do these people want to be communicated to? and with what voice?
By assigning those who communicate with people outside the organization to writing blog posts, you end up teaching them how to “wear the brand” when they make contact with others. The values, voice, and messaging will be clear as everyone will have had to think and focus about how to communicate in a way that is true to the brand.
While there are other ways to promote internal branding, this method is proactive and keeps your brand stakeholders engaged and communicating with those who are happy to listen and respond. Rather than simply do seminars, activities, and other hokey methods why not acclimate everyone to the brand message in a way that has multiple benefits and is organic, authentic, and real?
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